Refund and Returns Policy


Last Updated: 25-10-2023

At Excellence Gulf Tourism LLC, we are committed to providing exceptional travel and tour services to our valued customers. We understand that there may be circumstances in which you need to request a refund or return. This Refund and Returns Policy outlines the terms and conditions for refunds and returns of services purchased from us.

1. Cancellation and Refund Policy:

1.1 Reservation Cancellation:

  • Excellence Gulf Tourism LLC offers various travel and tour services such as flights, accommodations, tours, and more. Cancellation policies may vary depending on the specific service and supplier. Please refer to the specific service booking confirmation for detailed cancellation terms.

1.2 Cancellation by Customer:

  • If you need to cancel your reservation, you must notify us as soon as possible. The cancellation fee, if applicable, will be based on the cancellation policy of the respective service provider.

1.3 Cancellation by Excellence Gulf Tourism LLC:

  • In rare circumstances, Excellence Gulf Tourism LLC may have to cancel a booking due to external factors, such as weather conditions, government regulations, or supplier issues. In such cases, we will work to provide you with an alternative solution or a full refund, depending on the circumstances.

1.4 Refunds:

  • Refunds will be processed using the original payment method. Please allow a reasonable amount of time for the refund to be processed. Some services may have non-refundable components, and these will be clearly stated in your booking confirmation.

2. Returns Policy:

Excellence Gulf Tourism LLC does not generally offer returns for services that have already been provided or used, such as flights, accommodation stays, or tours. However, if there is an issue with the quality of service, safety, or any other significant problem that arises during your tour, please report it immediately to our customer support team. We will investigate the matter and work to provide a satisfactory solution on a case-by-case basis.

3. Change of Reservation:

Excellence Gulf Tourism LLC understands that travel plans can change. If you need to make changes to your reservation, such as modifying travel dates or updating passenger information, please contact our customer support team. We will assist you in making the necessary adjustments, and any associated fees or charges will be based on the service provider’s terms and conditions.

4. Contact Information:

If you have any questions or require assistance regarding our Refund and Returns Policy, please contact us at the following:

Excellence Gulf Tourism LLC

69 Khalid Bin Al Waleed Rd – Bur Dubai – Al Fahidi – Dubai

+971 4 835 8081

5. Changes to this Policy:

Excellence Gulf Tourism LLC reserves the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on our website and will take effect immediately upon publication.

By using our services, you agree to be bound by this Refund and Returns Policy. Please review this policy regularly to stay informed of any updates.

Thank you for choosing Excellence Gulf Tourism LLC for your travel and tour needs. We are dedicated to providing you with an outstanding travel experience, and we are here to assist you with any inquiries or concerns you may have.